Privacy Policy

1. Who We Are

Kogniora Global EdTech Private Limited ("Kogniora", "we", "our", or "us") provides professional training programmes, workshops, and related educational services to individuals and organisations worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or use our services. If you have any questions about this Privacy Policy, please contact us at info@kogniora.com.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Identity Information: Name, job title, company name, and other registration details.
• Contact Information: Email address, telephone number, billing address, and business contact details.
• Transaction Information: Course registrations, invoices, payment status, and booking history. We do not store your payment card information.
• Technical Information: IP address, browser type, device information, operating system, and general website usage data.
• Communication Information: Emails, enquiries, contact form submissions, feedback, and customer support communications.

3. How We Use Your Information

We use your personal information to:

• Process course registrations and payments.
• Deliver training programmes and related services.
• Issue booking confirmations, invoices, certificates, and course materials.
• Provide customer support and respond to enquiries.
• Communicate important updates relating to your bookings.
• Improve our Website, training programmes, and customer experience.
• Send marketing communications where permitted by law or with your consent. You may unsubscribe at any time.
• Comply with applicable legal, regulatory, and contractual obligations.

4. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following legal grounds:

• Performance of a contract.
• Your consent.
• Our legitimate business interests.
• Compliance with legal or regulatory obligations.

5. How We Share Your Information

We do not sell or rent your personal information. We may share information only where necessary with trusted third-party service providers that help us operate our business, including providers of:

• Course registration and event management.
• Payment processing.
• Email communications and customer support.
• Virtual training platforms.
• Website hosting and analytics.
• Course delivery by authorised trainers or facilitators.

These providers are expected to process personal information only as necessary to perform services on our behalf and to protect it appropriately.

6. International Data Transfers

As we serve customers worldwide, your personal information may be processed where necessary to provide our services. Where applicable, we take reasonable measures to protect your information in accordance with applicable data protection laws.

7. Data Security

We implement reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction. However, no method of data transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will securely delete or anonymise it where reasonably practicable.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of processing.
• Object to certain processing activities.
• Request a copy of your information in a portable format where applicable.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at info@kogniora.com. We will respond within a reasonable timeframe in accordance with applicable law.

10. Cookies

Our Website uses cookies and similar technologies to improve functionality, enhance user experience, analyse website traffic, and understand how visitors interact with our Website. You may control or disable cookies through your browser settings, although some Website features may not function correctly if cookies are disabled.

11. Children's Privacy

Our Website and services are intended for business professionals and individuals aged 18 years or older. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to remove that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our Website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at info@kogniora.com.